Troubleshooting and After Sales Details
Link to Operating and Service Manuals
Water leaking from the bottom of unit.
The Husky domestic units are designed with a water drain pipe from inside of the cabinet through the bottom of the unit into the drainage tray which is fitted above the compressor. To rectify empty the drainage tray and replace. Should the drainage tray be lost or missing, water may spill through on to the floor. A replacement drainage tray can be ordered from the Husky service dept.
Door Seal not seating flush against the cabinet.
An adjustment to the top or bottom hinge plate (which are fitted with slotted screw holes) allows adjustment in or out.
Where the seal is not seated against the cabinet, check for a top or bottom gap which will indicate which hinge plate or if both require adjustment.
Noisy operation.
It is normal to hear refrigerant flowing as the compressor stops and starts. Also check the unit is level and not touching other items.
Icing Up
The surface of the evaporator frosts up when the refrigerator is working.
This is an entirely Normal part of operation as it is a static unit and does not have a fan to distribute the cool air. If the frost layer is allowed to build up to more than 3mm thick, the refrigerator must be defrosted and cleaned to avoid unnecessary energy consumption and inefficient cooling operation.
To reduce the event of icing up, check the door adjustment for the seal to be seated against the cabinet, Avoid constant opening of the door or prolonged opening. Do not over load with warm temperature product.
To defrost, 1. Remove all items inside. 2. Set temperature selector to “0” position. 3. After defrosting, wipe out and reset temperature selector to maximum position for 20-30 minutes, then adjust temperature control back to 3-4 for internal home or office conditions.
Low Cooling Performance
If unit is not cooling efficiently first turn the unit off for 1 hour. Turn back onto the highest setting for 30 mins. Turn back to halfway for 1 hour (to allow gases to settle). DO NOT keep opening the door during this time apart from changing the setting.
Husky drink refrigerators are designed for internal home or office conditions, and should not be installed in high ambient temperature areas ie: enclosed in cupboard without proper ventilation (see below), outside, in a shed, under a patio, beside/near a window. They are designed to run at 5 deg in 25 deg ambient temperatures.
Note: Tropical rated units 2009 and forward operate at o deg in 38 deg ambient temperatures
Check that the cabinet is not overfilled with warm product, this will reduce air flow and efficient cooling. For best results stock with cold product allowing small space between each item for efficient cooling and air flow. Note that stock placed at the front of the unit will not be as cool as product at the back
Check that the door is not opened to often or for prolonged periods.
Ventilation in Cupboard
Units being built into a cupboard should have the following specifications : 50mm clearance rear venting (in and out air flow) together with at least 20mm either side and top.
Exterior of Cabinet gets Hot
Husky current 50L and Under counter fridges prior to 2009 have a heat exchanger designed/built into the walls of the cabinet to exchange heat out of the refrigeration process. It is Normal for external walls to feel warm/hot to touch when the compressor is working especially in warmer conditions. The heat generated is not sufficient to cause an injury if touched.
Units must be operated inside in home or office conditions and not contained in a cupboard with improper ventilation.
Broken or Missing Parts Foot/Hinge/Screws/Glass Doors/Shelving
Any small broken or missing parts such as feet, hinges, screws, glass doors or shelving can ordered from Husky.
Just contact us via our service centre request forms
Why is my chiller/freezer warm inside?
Is your condenser dirty or blocked? Switch the chiller/freezer off and see your user manual to locate the condenser. Clean it gently with a soft brush or vacuum attachment. Once clean, Turn the unit on and give it up to half a day to return to the correct temperature. If after this time the chiller/freezer is still warm, see "How do I adjust the temperature?"
Why are my doors not closing properly?
Is the unit completely level? For the doors to close correctly this must be the case. Use a spirit level and adjust using the feet in the four corners at the base of the unit. If the unit has sliding doors, check that the door runs at the top and bottom of the door frame are clear of dirt build-up or obstructions and spray with a water repellent lubricant we recommend WD40
Why is there a gap in my doors? (Hinged doors only)
Part of the hinged door design incorporates a gap (about the width of a 10 cent coin) this prevents condensation on the inside of the glass doors and prevents the doors from jamming when closing.
How do I adjust the temperature?
As there are many different thermostat controls available on Husky units, please call the Husky Service Team to identify your model and help you. (See the Contact Us page)
My chiller is leaking water, what should I do?
If the thermostat is set too low, it can cause excess ice and water to develop, generally 3°C and above is sufficient to cool whatever you store in your chiller. Check that the thermostat is set correctly. (See: how do I adjust the temperature of my chiller)
My freezer is leaking water, what should I do?
If the thermostat is set too low, it can cause excess ice and water to develop, generally
-18°C to -20°C is sufficient to store the contents of your freezer. Check that the thermostat is set correctly. (See: how do I adjust the temperature of my chiller)
How do I turn the interior light off in my chiller/freezer?
For single door upright chillers/freezers and double door upright chillers, the light switch is located behind the hinged header canopy. Please note: Upright glass door cabinets manufactured between January 2003 and October 2003 do not include light switches.
Local-compressor open fronted multideck chillers have a light switch under the header canopy on the top right-hand side of the interior.
Remote-compressor open fronted multidecks have light switches on the top left-hand side of the interior
Fuses are blowing when I run my chiller/freezer - what should I do?
Ensure that your unit is plugged directly into the mains and not connected through a mains extension cable. (Using an extension cable can cause the contactor to fail in your chiller/freezer)
Why does my chiller smell?
No elements or materials in your chiller/freezer will cause bad odour. Check for spillage of the
product(s) stored in the chiller/freezer e.g. Milk, and clean thoroughly.
My light bulb has gone - where can I get a new one?
The light bulb is not covered by the warranty as it is a consumable item. However, Most DIY stores stock suitable light bulbs. Ask your DIY shop assistant the correct bulb type (see the following list to identify your chiller)
* C5 (single door upright) Chiller = F36w / 33 COOL WHITE.
* C8 (medium double door upright) Chiller = F18w / 33 COOL WHITE.
* C10 (mega double door upright) Chiller = F30w / 33 COOL WHITE
* Multideck (open fronted) Chiller = TBA
Why are my shelves collapsing?
This is due to the overloading of shelves; check your user manual for the recommended load per shelf for your chiller/freezer
How can I arrange a visit from an engineer?
If none of the situations above are applicable to you, make sure you have your model type, serial number (this can be found on a metal plate - typically situated at the top-right of the interior of your Unit), receipt OR invoice number and company details at hand.
You will need to contact our service team to discuss your situation.
Request a Service Engineer
